Frequently Asked Questions ❓

Things You Can Troubleshoot

• Where is my user ID?
• What do I do if my app crashes or freezes?
• What do I do if my books won’t load?
• What do I do if my countdown timer reset or didn’t unlock my chapter?
• How do I free up storage space?
• My reading streak was lost or reset

About Galatea Features

• Why has my timer changed? Why do some chapters cost more points?
• Why am I being asked to subscribe to finish some books/audiobooks?
• How many points do I need to unlock a chapter?