Submit a request

Hi there,

We're sorry you're having an issue with your Galatea app! Our small team is experiencing higher ticket volumes than usual and it may takes us longer to get back to you.

Please make sure you have checked our information in the help center since we have answers to the most common questions there. If you still need help, fill out our ticket form below with as much detail as possible so we can help you quickly!

We're able to respond to most queries within 2-3 business days.

* Please do not submit multiple requests, as this only increases the delay in us being able to get back to you.

Your email address

First Name

Customer Issue

Subject

Description
Please enter the details of your request. Please include any relevant details about your problem including the name(s) of the stories affected, chapter numbers, and any error messages you received. A member of our support staff will respond as soon as possible.

What type of device are you using?

Is Premium

User ID

Visitor ID

App Version

platform

Event ID

Attachments
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