Typically, in-app purchases are non-refundable, and canceled subscriptions continue through the end of the current period without refund. If you would like to request a refund, generally, you should work with your App Store.
Points
Galatea does not process refunds for points purchases, as they are one-time, consumable purchases within the app that can be used on multiple stories. Refund requests for points need to be made through your App Store.
Apple
Apple does not give developers any ability to process refunds for Apple App Store purchases. Currently, a refund request must be submitted to Apple within 60 days for them to consider it.
To request a refund from Apple, follow these steps:
- Go to https://getsupport.apple.com/.
- Select "Billing & Subscriptions"
- Select "Subscriptions & Purchases"
- Select "Request a refund."
- At this point, you will need to sign into your Apple iTunes account at this time.
- Select "Report a Problem" next to the Galatea subscription purchase.
- Select "I'd like to request a refund" from the drop-down
- Describe the problem before selecting "Submit."
Here at Inkitt, we do not have access to the App Store's subscription or billing details and cannot cancel or refund the purchases. You do need to work with Apple for all requests.
Android
You can request a refund for a points purchase through Google Play Store's refund request workflow. For a refund to be considered by Google Play, it needs to be requested within 48 hours of their initial purchase. To do that, follow these steps:
- Visit the Play Store refund workflow website
- Follow their workflow to submit your request
- If they cannot find your purchase, check to make sure you are signed into the correct Google account
Galatea does not issue point refunds from Google Play, due to the points being consumable within the app, and being eligible for use on multiple stories.
Web
All Galatea Web sales of point packages are final. Refunds will not be issued for point purchases from our website.
Subscriptions
Depending on whether your subscription purchase was made via Apple, Google, or our Website, the subscription refund process differs.
Apple
If you subscribed through the Apple App Store, you should contact Apple to request a refund. Apple manages their subscriptions themselves and does not give developers any ability to process refunds for Apple App Store subscriptions. Currently, a refund request must be submitted to Apple within 60 days for them to consider it.
To request a refund from Apple, first make sure your subscription is canceled. Then, follow these steps:
- Go to https://getsupport.apple.com/.
- Select "Billing & Subscriptions"
- Select "Subscriptions & Purchases"
- Select "Request a refund."
- At this point, you will need to sign into your Apple iTunes account at this time.
- Select "Report a Problem" next to the Galatea subscription purchase.
- Select "I'd like to request a refund" from the drop-down
- Describe the problem before selecting "Submit."
Here at Inkitt, we do not have access to the App Store's subscription or billing details and cannot cancel or refund the purchases. You do need to work with Apple for all requests.
Android
If you subscribed through Google Play, you should start by using the Google Play Store's refund request workflow. For a refund to be considered by Google Play, it needs to be requested within 48 hours of their initial purchase. To do that, follow these steps:
- Visit the Play Store refund workflow website
- Follow their workflow to submit your request
- If they cannot find your purchase, check to make sure you are signed into the correct Google account
If you have any issues with your Play Store refund request, please reach out to our support team by submitting a request in the upper right of this page.
Please note that after 7 days, Galatea will not refund active, functioning subscriptions.
Web
If you would like to request a refund for a subscription purchased via our website, please contact our customer support team through the "Submit a Request" link at the top of our help center.
Please note that after 7 days, Galatea will not refund active, functioning subscriptions.