With the introduction of subscriptions in Galatea our readers may want to know how and when they can unsubscribe.
How you purchased your subscription will determine how you need to cancel it.
Canceling a Google or Apple Subscription
You can cancel your Galatea subscription through your respective app store settings (Google Play for Android, or the AppStore for Apple) if you signed up via your mobile device.
After you've canceled your subscription, you may be able to request a refund. These links can help walk you through how to do so:
Android Refund Instructions: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
Apple Refund Instructions: https://support.apple.com/en-us/HT202039
Android Refund Instructions: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
Apple Refund Instructions: https://support.apple.com/en-us/HT202039
In order to request a refund, please reach out to either Google Play within 48 hours of your purchase, or Apple Support within 60 days of your purchase for a refund request to be considered.
If you have any issues with that process, refunds, or want to see when a subscription needs to be canceled to not be charged again, please reach out to your app store support.
Canceling a subscription purchased on our website
You can cancel your Galatea subscription through the web if you signed up via the Galatea Website and purchased your subscription through Stripe. This will not work for Apple or Google Play subscriptions.
Please note, this link will not send any codes to you if you do not have a Stripe Galatea subscription. If you do not receive a code, please manage your subscription through your App Store settings.
If you subscribed through Stripe, You can manage your subscription from https://app.getgalatea.com
If you subscribed through Stripe, You can manage your subscription from https://app.getgalatea.com
If you have any issues with canceling from the web, refunds for annual web payments, or want to see when a subscription needs to be canceled to not be charged again, feel free to contact us using the Submit a Request option at the top right of the page and we'd be happy to assist further.
Canceling a Chat Weekly Subscription
To cancel a Chat Weekly subscription, please get in touch with our Customer Support team.