If your countdown timer doesn't unlock a new episode, don't worry! You can do a little troubleshooting that usually fixes the issue.
To troubleshoot, follow these steps:
1. Uninstall the app
2. Restart your device
3. Reinstall the app
If the issue continues, contact us with the names of the stories that are not unlocking your free chapter. Please be specific with which of your stories aren't working correctly so we can help you as quickly as possible!
You may also want to check your network connection since a weak internet connection can occasionally cause errors with the countdown timer.